SERVICES
We always put your customers first, while making sure your brand and sales goals are looked after too.
With years of experience at some of the UK’s best-loved gifting brands, we know the reality of tight budgets, small teams and busy schedules.
That’s why our ideas are practical, doable and designed to make a real impact. And if you need an extra pair of hands, we’ll happily roll up our sleeves to get it done.
Want to see how we can help?
Take a look at some of the ways we’ve worked with brands like yours, or book a free call to chat about what could work best for you.
End-to-end holistic support
Having worked on Start-Ups to Scale-Ups, across 100+ campaigns—from the best baubles for a letterbox Christmas tree to the email strategy of a Ramadan gift launch—we have a huge breadth of expertise that we can help to tackle any challenge.
Audits
a review of your current performance
Your online shop
from look & feel to making it easier to buy
Email marketing
campaigns, flows & everything in between
Customer journey
spotting where people drop off & fixing it
Range development
creating gift ranges that make sense & sell
Customer surveys
hearing directly from your customers
Product–market fit
making sure your product meets a real need
Promotional planning
sales, gifting occasions & seasonal spikes
Customer service comms
keeping your tone on brand & helpful
Brand strategy
shaping how your business shows up in the world
Rise to the Occasion
Seasonal Advice or Support
What Is It Great For?
Perfect for launching a new gift collection, whether it's "Congratulations on Your New Pet" or refreshing your Christmas range for the coming year.
How Does It Work?
We’ll kick off with an introduction call to discuss the level of support needed for a fixed-term contract. Our roles will be to support your team to launch a seasonal gift, providing help exactly where you need it most.
What Do You Get?
Expert support across range, marketing, brand, and customer experience from concept to launch—or anywhere in between.
Gift Wrapped Strategy
A one-off Strategy Session
What Is It Great For?
Kickstarting a project or unblocking a problem, including year-round gifting strategy, identifying the right occasions to focus on, marketing opportunities, product ideas, and more.
How Does It Work?
After an initial intro call to understand the session's objectives, we split this service into two parts. First, we deep dive into your data, current offering, and missed opportunities. Then, we'll present our ideas via Zoom or in-person. Depending on the project's scope, we'll determine the necessary time after our initial call.
What Do You Get?
A consulting session followed by a deck with actionable advice and our findings.
The Gift That Keeps on Giving
Rolling Support
What Is It Great For?
Perfect for businesses with a capable team of doers who need an outside expert to help drive strategy. It's a low-risk, flexible, and cost-effective way to fill a leadership gap if you're between hires or figuring out what roles you need in your team.
How Does It Work?
Think of us as your part-time team members. We work directly with founders and decision-makers, providing actionable advice for your junior teams to execute.
What Do You Get?
Ongoing support with regular check-ins. We'll work directly with your team to upskill them, set up new processes, and drive initiatives to achieve your KPIs.
Meet the Team
We met nearly 10 years ago as team members at the then early-stage startup Bloom & Wild. Over those 8 years, we helped grow the brand from a team of 20 to the UK's most loved florist and eventually Europe's biggest florist. Since then, we’ve expanded our experience to cakes, condoms, and calligraphy, gaining expertise in wholesale, retail, and DTC.
During this time, we realised our experience in developing and delivering best-in-class gifting experiences could help other brands do the same. Plus, we really missed working together, so creating Unboxed felt like the perfect solution!
